Service Repair Technician

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Supply Chain Manufacturing

Job Sub Function:
Robotics Service & Repair

Job Category:
Business Enablement/Support

All Job Posting Locations:
Santa Clara, California, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

Position Summary

 The Service Repair Technician is responsible for the test, repair, and disposition of Service Returned Material Authorization (RMA) and internal R&D Ottava Arms for the Ottava Robotic Platforms.

  Service and repair of Ottava Arms and Tool Drivers will be performed in the most efficient manner and responsible for adhering to established quality standards.

This person may work with the site Engineering, Manufacturing, and Quality teams, including the Complaint department and technical support to resolve root cause of product failures.

The Service Repair Technician will also be responsible for following all local and global policies and procedures.

 

Responsibilities



* Perform test and repair of Ottava Robotic Arms at the subsystem, interface, and full arm levels.


* Assist with documenting test plans, results, conclusions, and traceability with product requirements and design specifications.


* Analyze test failures, troubleshoot, identify root cause of failures, and verify corrective actions.


* Establish customer satisfaction through excellence in repair and support of customer products.


* Support the Quality System and Quality Policy by following procedures/work instructions and crafting records to meet the requirements of the Quality Management System.


* Maintain inventory, tools, certified test equipment, and items related to the Service Repair Depot.


* Provide assistance with failure analysis of RMAs and accurately documents findings.


* Follow all applicable work instructions, set-up and operate machines/equipment/fixtures to perform repair and testing processes.


* Provide detailed symptom descriptions for failures uncovered during functional test and calibration to assist in component-level troubleshooting.


* Conduct sophisticated quality inspection of own or other’s‚ work to ensure workmanship standards are met.


* Appl...