Workforce Control I (Temporary)

Description & Requirements

Maximus is hiring a Temporary Workforce Control I clerk.

This role will be responsible to monitor call volume and staffing data to ensure workers are performing in accordance with established quality & performance standards under the FSA Department of Education portfolio.

This is a Limited Service position.

This position is temporary with an expected date of 3/31/2026.

This role is for closing shift:

Weekdays - 1:30 PM to 10:00 PM

Saturdays - 8 AM - 6 PM

Essential Duties and Responsibilities:
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards.
- Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries.

Program Specific Job Requirements:

- Must have 0-1 year workforce management experience

Additional Requirements Per Client:

- Must reside in the U.S.

- Must be a U.S.

citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any Federal Student Loans.

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.

Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 0-1 years of experience.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.

That wage rate will vary depending on locality.

An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

Minimum Salary

$

21.29

Maximum Salary

$

25.22



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