Outside Service Writer

How You Will Make an Impact

A Reading Truck Equipment (RTE) Outside Service Writer is responsible for creating customer-ready quotations and buildable orders for the Trailer Shop.

The Estimator will assist in the sales process through the accurate and expeditious specifying and pricing of product to enable the production of safe, profitable and high-quality work trucks.

The Estimator will utilize technical knowledge to meet customer specifications, determine total cost and selling price, and create accurate quotes and work orders.

RTE Estimators work closely with Sales, Purchasing, Service Writers, Shop Supervisors, and Engineering.

The Nuts and Bolts


* Process all requests for quotes provided by the outside sales team to define equipment cost, freight, sell price and lead time for each opportunity


* Research previous build data including actual material, labor, work interruption reports and customer feedback in the creation of quotations


* Investigate options for each specification using supplier catalogs, websites, and other sources to verify the cost and lead-time in the quote


* Utilize the preferred supplier network to build quotations and contact suppliers directly for price concessions on larger opportunities


* Assist the sales department with technical inquiries to facilitate an accurate design for our customers


* Communicate directly with customers when required to clarify specifications or explain exceptions to their request


* Create a complete bill of material including documented labor hours that ensures an accurate total estimated cost for the job


* Develop working relationships with Purchasing and Engineering and involve as appropriate to ensure a smooth flow of information on all bills of material.


* Complete quotes in a timely manner, continually updating the system and the sales representative if delays are anticipated


* Become adept at all systems required to perform the tasks


* Maintain current price and specification data for all key suppliers

Required Credentials


* Minimum of three years' experience in a production or manufacturing environment, preferably in a sheet metal, Minimum three (3) years of experience in product estimating, purchasing, or a related field


* Engineering, drafting, or operations experience in truck equipment is preferred


* Manufacturing industry or background experience preferred


* Ability to read and understand truck specifications and engineering drawings


* Ability to manage multiple projects in a busy environment with urgent deadlines


* The ability to collaborate with a multi-department team

How We Make an Impact

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies.

As the world's largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North Americ...