Customer Service Manager

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
People Leader

All Job Posting Locations:
Jeddah, Makkah, Saudi Arabia

Job Description:

Johnson & Johnson

Johnson & Johnson Medical Devices is recruiting for a Customer Service Manager to be in Saudi Arabia, Jeddah.

 

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years.

We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people.

Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion.

Proud to be an equal opportunity employer.

And our culture is interconnected by the shared values of Our Credo.

It’s a culture that celebrates diversity and diverse perspectives.

It helps employees achieve an effective mix of work and home life and supports their efforts to have a positive impact on their communities.

Sector/Organization Overview

Customer Service KSA Medical Devices

Summary of the job:

Responsible for leading the operations and the financial health of the MedTech Customer Service department in Saudi Arabia, in full adherence with Our Credo values.

Responsible for delivering best-in-class customer experience by focusing on providing excellence in customer care and OTC processes and on fostering partnership, collaboration and a culture of mutual trust.

Plays an active role within the Organization with demonstrated ability to partner with key stakeholders at all levels from all functional areas such as Sales & Marketing, Quality, Finance, Supply Chain and Regulatory Affairs departments.

Role model of the Continuous Improvement culture and devote to technology and innovation, looks for opportunities to streamline and automate non added value activities, eliminating waste.

Description (Role Overview & Major Responsibilities) Overall purpose of job:  



* Build a strongly motivated and customer-focused team with a high sense of accountability.


* Deliver superior Customer Experience maximizing adoption of CX technologies


* Manage service KPIs with proactive connection with all stakeholders on all roadblocks


* Manage and control the budget for ...