Application Consultant

The Professional Services department helps new and existing customers start using Ingenious Med's web and mobile applications.

The Implementation Consultant (IC) is part of the team that delivers these solutions effectively, following best practices to provide maximum value to customers.

The IC's main duties include offering expertise on the application and workflows, analyzing gaps between current and future states, designing business processes, and ensuring both the application and users are ready for a successful implementation.

This role works closely with Project Management and technical teams.

The IC coordinates all necessary changes or activities for a project, such as documentation, integration, and support.

They interact with team members and clients both in person and remotely, using discretion and independent judgment in their daily tasks.

This position can lead to advancement into a Project Manager role.

Candidates with leadership qualities, client-facing experience, and a proactive mindset are considered for this career path.

ESSENTIAL DUTIES AND RESPONSIBILITIES


* Act as an expert on all Ingenious Med (IM) solutions, using healthcare industry knowledge to develop strategies for customer success.


* Assist in project planning, including application assessment, workflow setup, gap analysis, and training/go live planning.


* Help manage client relationships within the project team.


* Preferably, independently handle small to medium sized projects.


* Identify and escalate risks, scope changes, and other project issues; suggest and implement solutions.


* Participate in key project milestones and customer interactions, both onsite and remotely.


* Conduct assessments on workflow, specialty needs, billing/coding processes, and charge capture, both onsite and remotely.


* Document current workflows, challenges, and desired outcomes.


*  Work with clients to improve or create operational policies and procedures that align with IM solution capabilities.


* Ensure application setup supports best practices and business goals before user training and testing.


* Collaborate with the project team and customer to create a customized training schedule and provide training as needed.


* Support User Acceptance Testing (UAT) and obtain necessary documentation approvals.


* Provide go live support, both onsite and remotely, to ensure smooth adoption and system performance.


* Keep accurate Salesforce records and support internal knowledge sharing.


* Contribute to team goals and continuous improvement efforts.


* Follow company policies, training, and documentation standards.

TRAVEL REQUIREMENTS
Up to 75%    
 

KEY COMPETENCIES

Required


* Healthcare IT Experience: Proficient in healthcare information technology systems.


* Leadership and Influence: Capable of guiding and motivating teams and stakeholders, both remotely and in person.


* Communication and Orga...