IT Specialist

Your day to day

•Manage information technology systems, hardware and software applications to voco® Doha West Bay Suites IT standards.

•Oversee the ongoing development and testing of our disaster recovery plan (DRP) and business continuity plan (BCP) to minimize risks associated with downtime.

•Undertake routine risk management and audit processes to monitor system user compliance in accordance with voco® Doha West Bay Suites IT standards.

•Update and implement an IT troubleshooting guide and train key staff in IT systems and application use.

•Ensure all operating systems, licenses and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budgetary guidelines.

•Monitor file server performance, back-ups and system performance in line with agreed standards.

•Manage and maintain operating system and firewall security and implement updates as required.

•Update IT policies and procedures in accordance with voco® Doha West Bay Suites IT standards and with regard to systems and process enhancements.

•Maintain user database and ensure user profiles are updated in a timely manner.

•Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed timeframes.

•Attend to system maintenance and breakdown requirements in a timely manner.

•Work closely with external service providers and vendors to develop effective relationships and promote “best practice” in all dealings.

•Identify opportunities to reduce IT related costs through managing processes in house.

•Prepare and submit IT management reports as required.

•Attend to guest related IT enquiries and provide assistance as required.

•Maintain and update the computer hardware asset register.

•Ensure all voco® Doha West Bay Suites IT policies and procedures are adhered to at all times.

•Maintain confidentiality of client information and sensitive data at all times.

•Uphold high standards of professional conduct and communications with internal and external customers at all times

What we need from you

PEOPLE

•Comply with and ensure adherence to all of the hotel’s policies and procedures

•Comply with all occupational health and safety policies and procedures

•Maintain a good working relationship with staff and colleagues throughout the hotel and sister properties

GENERAL

•Communicate effectively with all other departments

•Be able to identify problems and implement solutions

•Attend meetings, training sessions and any other required meeting or training session.

•Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.

•Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.

•Maintain IT systems, hardware and software to reduce failure rates to zero.

•Achieve over...