Emergency and Crisis Response Associate

Job Description:

JP Morgan Chase & Co.

is seeking a dedicated Emergency and Crisis Response Associate to join the Consumer & Community Bank's Business Resiliency organization.

This role is crucial in preparing for and responding to emergencies and crisis events, including those resulting from natural disasters, facilities issues, technology disruptions, and operational incidents that impact business continuity.

As a Business Resiliency Associate on the Business Resiliency team, you will be instrumental in supporting and strengthening our incident response capabilities.

Your role will involve ensuring operational resiliency and taking ownership of response activities to minimize risks to employees, customers, and the firm during real-time incidents.

You will perform threat assessments to evaluate business impacts and assist in developing effective response strategies.

Your work will ensure clear communication with stakeholders and enhance the overall resiliency of the firm's operations.

Job Responsibilities:


* Support incident management leaders in performing threat assessments and responding to incidents.


* Facilitate situation rooms involving multiple stakeholders to ensure effective crisis management.


* Collaborate with resiliency management partners to understand and implement recovery strategies.


* Take ownership of assigned tasks during incidents, monitor the incident repository, and respond to alerts from Global Security, Global Real Estate, and Technology teams.


* Support Subject Matter Experts (SME) on weather patterns and meteorological events, maintaining constant awareness of weather conditions.


* Stay informed about external factors such as political, social, and civil unrest, as well as atmospheric conditions that may impact the bank's operations.


* Provide regular status updates, lead incident calls, and present information to senior leaders.


* Maintain and update training procedures to ensure preparedness.


* Participate in the incident management team's on-call schedule and be ready to escalate emergencies to senior leadership as needed.

Required Qualifications, Capabilities, and Skills:


* Bachelor's degree in Emergency Management, Meteorology, Atmospheric Sciences, Security or related field.


* The ideal candidate should have 1 or more years of experience in supporting crisis and/or emergency events.


* Strong understanding of emergency management and crisis response protocols.


* Excellent communication and leadership skills, with the ability to present to senior leaders.


* Ability to work collaboratively with multiple stakeholders and manage complex situations.


* Experience in incident management and familiarity with monitoring and alert systems.


* Ability to stay informed about global events, including political, social, and civil unrest, and their potential impact on business continuity.


* Experience in developing and maintaining training ...