Technical Support Specialist

About Metrix
Since 1965, Metrix has been a trusted partner to industrial companies seeking reliable, cost-effective vibration monitoring solutions.

Our products help ensure the safety and longevity of critical rotating machinery in energy, oil & gas, and water treatment sectors.

Headquartered in Northwest Houston for more than 15 years, Metrix is a growing organization that blends deep experience with fresh innovation.

We take pride in delivering high-quality products with fast lead times-and we're looking for passionate individuals to help us grow.

Position Summary
We are seeking a skilled and customer-focused Technical Product Specialist to join our Technical Support team.

In this role, you will serve as a key liaison between Metrix and our industrial customers-providing expert guidance, troubleshooting, and in-person support for our suite of vibration monitoring and machinery protection products.

You'll become a subject matter expert in products such as proximity probe systems, vibration switches, and velocity transmitters, assisting customers through technical consultation, training, and diagnostic testing.

The ideal candidate thrives in dynamic environments and enjoys solving complex, real-world problems.

Key Responsibilities


* Provide technical support to customers via phone, email, and onsite visits


* Recommend appropriate Metrix products for specific machinery applications


* Assist with installation, configuration, and troubleshooting of fielded equipment


* Recreate and analyze customer-reported issues through in-house testing


* Develop a deep understanding of assigned product lines and emerging technologies


* Collaborate cross-functionally with Engineering, Sales, and Product Management teams


* Conduct customer training sessions and product demonstrations as needed

Qualifications


* Associate's, bachelor's degree, or technical certification in Electronics, Electrical Engineering Technology, or a related discipline


* Military electronics training considered equivalent


* Strong knowledge of electronic components and circuits; ability to read and interpret wiring diagrams and manuals


* Hands-on experience with multimeters, oscilloscopes, and related diagnostic tools


* Excellent written and verbal communication skills


* Familiarity with oil & gas industry standards, turbomachinery, or vibration monitoring is a plus


* Strong organizational and multitasking capabilities

Work Environment & Travel Requirements


* Ability to travel up to 50%-primarily within Southeast Texas, with occasional short-notice trips


* Comfortable working in industrial environments, including high-noise areas, confined spaces, and extreme temperatures


* Familiarity with PPE and industrial safety standards (e.g., hard hats, steel-toed boots, flame-resistant clothing)

Compensation & Benefits


* Competitive salary commensurate with experience


* 401(k) retirement plan with em...