Technical Support Analyst

Your Job

Flint Hills Resources (FHR) is looking for a Technical Support Analyst to join our IT/OT Endpoint Services Team based in Corpus Christ, Texas.

In this position, you will provide IT support to our Pine Bend and Corpus Christi Refineries and collaborate with business stakeholders and IT teams across FHR and Koch Industries to deliver IT programs and services.

The ideal candidate will build and maintain strong relationships with customers, colleagues, and suppliers.

The role requires meeting physical and safety standards and adhering to a 9/80 work schedule starting at 7:00 a.m.

Additionally, the candidate must be willing and able to travel between Pine Bend and Corpus Christi up to 50% of the time.

What You Will Do



* Provide local, hands-on technical support and training for plant employees


* Troubleshoot and resolve IT hardware and software issues


* Work with technologies across the general IT stack including PCs, mobile devices, servers, networking (LAN and wireless), and applications


* Set up and support workstations and peripheral devices (e.g., monitors, docking stations, etc.) as well as support conference room technologies


* Provide hands-on assistance with data center, systems, and network infrastructure tasks (e.g., server builds and installs, racking, cabling, troubleshooting connectivity issues in the field, etc.)


* Manage e-waste processes, and maintain loaner and stock of commonly used IT hardware


* Lead and participate in projects involving multiple capabilities, customers, and technology partners


* Own and be accountable for a subset of programs, services, and technology roadmaps including plant Turnarounds


* Create and maintain processes, standards, KPIs, configurations, and documentation

Who You Are (Basic Qualifications)



* Experience supporting Windows OS environments


* Experience troubleshooting hardware and software related issues


* Experience providing direct (remote or in-person) technical support to customers


* Experience with using and supporting Microsoft 365 products and services, including Teams and SharePoint

What Will Put You Ahead



* Experience installing and/or troubleshooting servers and network infrastructure (e.g., switches, wireless access points, firewalls, etc.)


* Experience using ServiceNow for tracking incidents and requests


* Experience using Microsoft SCCM and/or Microsoft Intune


* Experience with PowerShell scripting


* Experience managing accounts in Active Directory and/or Azure AD


* Experience in process control and/or industrial environments

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's...