Account Installation Lead Analyst - Evernorth Payer Solutions - Hybrid

The Evernorth Payer Solutions Implementation team is seeking an Account Installation Lead Analyst.

Incumbent will provide leadership and support on complex client implementation and migration assignments and projects.

This client-facing role involves capturing the client's business and IT functions/processes and interfacing those into Cigna systems and processes while adhering to Cigna standards.

Ensures a smooth transition to Client Service departments for post-implementation management.

Supports the Payer Solutions Implementation process and Account Installation Advisors.

Key attributes: Exercises foresight, planning, and delivering on initiatives for client migrations, projects, and partnering with team members.

Develops relationships with external customers and internal matrix partners.

Utilizes professional knowledge and has the ability to provide good judgement and quick decisions.

Works on broad projects which requires understanding of the larger scope of business.

Identifies areas for improvement and initiates awareness to increase productivity, quality, and effectiveness.

Primary Functions:


* Drives implementation and migration project plans, coordinates and hosts meetings in support of Sales, Account Managers, and Business Operations Leads targeting cost-effective solutions.

Conducts analysis, capture requirements, manage and track timelines in order to meet client specific needs and target go-live dates.


* Manages the deployment of product requirement additions or changes to appropriate business units as needed.


* Accurately analyzes, translates, validates, and triages client requests and creative growth opportunities related to product requirements, additions, and changes across all Payer Solutions business units and the Cigna & Evernorth platforms.


* Manages and leads projects as assigned, multitasking effectively to ensure daily requirement requests are completed and turned around within required timeframes.


* Attend validation meetings as needed; run customized and scheduled project plans, manage tracking and report distribution for internal/external clients as requested.


* Point of escalation for urgent client setup issues for Account Management and Client Service teams.

Interface with IT and Business triage teams to collaborate on resolution of critical issues.


* Adheres to all organizational SOPs, policy and procedures, training guides and Compliance standards; provide subject matter input as it relates to checklists and SOPs

Key Qualifications:


* High School Diploma required; Bachelor's degree preferred


* Proficient PC skills; Microsoft Office 365 Suite, plus web-based meeting software (WebEx, Teams, etc.)


* Excellent verbal and written communication and presentation skills


* Knowledge of the Cigna Payer Solutions and/or healthcare industry highly preferred


* Detail oriented with strong analytical and problem-solving skills


* Ability to identify, document, a...