Inside Sales Representative

Overview

Marine Systemds, Inc.

is hiring an Inside Sales Representative for our Paducah, KY location.

Responsibilities

Essential Duties



* Generates and solicits new business for the company through contacts with previous and prospective customers


* Sells new and rebuild parts or components, services, retrofits and upgrades in a coordinated effort between sales and other company departments


* Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer


* Reviews customer specifications, determines customer needs, and assists staff in matching customer needs with company products and vice versa.


* Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required


* Ensures customer satisfaction by maintaining a working relationship with the customer, assuring that their interest is represented within the company


* Provides technical assistance in the resolution of parts, component rebuild, retrofit and upgrading problems


* Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments


* Follows up on orders to ensure delivery by specified dates


* Resolves customer complaints within limits of authority


* Compiles statistics and prepares various reports when requested by management


* Participates in on-call duty rotation, where applicable


* Assist in writing SDN for obsolete materials, where applicable


* Travels as required to customer site or group meeting, where applicable


* Other duties as assigned

Qualifications

Job Requirements



* PC Knowledge (Windows/Excel/PowerPoint/Oracle)


* Sales knowledge, (Engine Product Knowledge Preferred)


* Excellent interpersonal and communication skills