Client Success Manager

Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process.

As part of CHG Healthcare we are working to drastically improve the speed (and quality) of credentialing to ensure that our doctors can spend more time treating (millions) of patients each year and less time dealing with credentialing headaches.

Modio is looking for new members of our Client Experience & Operations team.

This position, Client Success Manager I, is a mission-critical role on the frontlines with our clients coaching them to leverage our OneView platform to gain efficiencies in credentialing workflows and data management.

Our team is passionate about improving the healthcare industry.

The Modio Health team is a blend of healthcare veterans and technology experts.

We have an insider view of the healthcare industry like few other companies do.

But we don't just have a vision - we've actually created the technology to make it happen.

Responsibilities


* Have ownership over a large client portfolio (125+ clients) post-onboarding and implementation


* Includes scheduling and hosting calls, sending out post-call notes to necessary teams, doing follow-up analysis, and circling back with clients


* Monitor overall client health and product utilization to support proactive engagement and retention efforts


* Serve as experts in contracts and renewals


* Initial point of contact for addendums/upsells


* Manage relationships and ensure client satisfaction by using the voice of the customer and data to drive improvement solutions


* Develop and maintain an in-depth working knowledge of Modio's OneView platform and service offerings, including being able to give high-level overviews and trainings of the platform to the client


* Work collaboratively and cross-functionally with internal teams and stakeholders around client needs

Qualifications


* Excellent communication (both oral and written) and interpersonal skills


* Strong people leadership experience with the ability to lead, mentor, motivate, and assist others on your team


* Proficiency with desktop applications, including Excel


* Demonstrated customer relation skills and able to deal with potentially stressful situations in a courteous and friendly manner


* Ability to support a customer-focused work environment with flexibility, adaptability, and professionalism


* Ability to prioritize and manage your time and requests effectively and efficiently


* Ability to learn a web-based software and understand a SaaS model

Education & Experience


* Bachelor's degree or equivalent


* 2-4 years of Account Management, Client Success, Customer Service or related experience

Preferred


* Experience in the healthcare industry and/or credentialing space


* Experience with SaaS/Tech start-ups


* Experience with the Atlassian Suite (Jira Service Desk/Conflue...