Advanced Customer Engineer

Advanced Customer Engineer

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

PLEASE NOTE: This Position can be Located Anywhere in the Western Half of the US.

We are hiring senior level Advanced Customer Engineering (ACE) engineers to work with our largest and most important customers.

This position will be primarily responsible for working with our Critical Account Program customers.

This work includes, senior level case oversight/review, facilitating software engineering needs for defects, remote and/or fly and fix support when these customers run into issues that our support team can't fix remotely, customer is frustrated and/or the customer doesn't have the tools needed for data collection.

You must be able to effectively deal with high pressure situations and know how to manage frustrated customers.

In addition, you will also work with our premium services portfolio customers facilitating a first-class customer experience.

This will include but is not limited to onboarding new customers into our premium services model, escalated post-sales support working as part of a senior engineering resolution team, tools development to enable faster and better support outcomes and working in conjunction with our software engineering team either remotely and/or onsite for troubleshooting, diagnosis and remediation of product, network design and or implementation issues.

The ACE team is highly respected in the organization and is considered a senior level engineering team that is relied upon to get things done others can't.

The average tenure with Aruba is approximately 10 years and the average level of industry experience is 15-20 years.

Half the team are at the Distinguished Technologists job level.

You will need to have excellent technical skills in your area of expertise but must also have outstanding communication skills.

You must be able to effectively communicate to company IT executives as well as the front-line engineering staff.

You must be willing to learn new technologies and be self-starter when it comes to training.

The team is friendly and operates as team, supporting each other as well as the larger High Touch Services organization.

The position requires approximately 25-5...