Manager - L1 Support - NZ & EZ

• Training to ISP: Training existing and new ISPs on product understanding, product handling and key applications.

• Development of STC trainers: Conduct Train the trainer program for STC.

Help them prepare training modules.

• Development of local service centers: Co-ordinate for appointment, training of service centers & specific support needs of service centers.

• Conduct application meet.

• Application support:

o Prepare technical guidelines for fan, pump, compressor, crane CT, LT, Hoist; conveyor, etc

o Prepare guidelines on use of various communication protocols in Drives & PLC.

o New application development in close working with Sales / ISP.

• Product presentations and demonstration at End users, OEMs & consultants.

• Support to sales & service: Help in project specification compliance.

Competencies:

• Experience in site execution of automation projects involving VFD, PLC, HMI & SCADA and hands-on experience on programming software of PLC & SCADA.

• Should have worked as individual and also as a part of cross Function Team

• Strong verbal and written communication skills to effectively collaborate with stakeholders and document processes.

• Excellent troubleshooting skills and ability to work under pressure.

Critical Knowledge

Market and Environment

Awareness of industrial automation market trends (Country) especially related to VFD, PLC & HMI.

Domain Knowledge of major verticals, F&B, MMM, WWW, Petrochemicals and application within the segments.

Understanding customer requirement

Understanding of competiton

Technical and Professional

Industrial Automation System, Software solutions, Industry segments

Industrial Applications Knowledge

Qualifications

B.E.

/ B.Tech

Experience: 6-10 years

Schedule: Full-time
Req: 009EY1