On-site HPC Technical Consultant

On-site HPC Technical Consultant

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:



* Lead and on site team of HPE service engineers .


* Set daily priorities based on the customer case load.


* Interact with and keep the customer up to date on case progress.


* Interpret log files and assist site engineers on case resolution with targeted repairs.


* Work with direct manager on any reports that maybe required for site management.



* Perform repair and maintenance activities on HPC compute, network, and storage hardware


* Review tickets for hardware actions needed and claim for action


* Interact with ticket system to document actions taken and pass ticket to next step


* Complete training on specialized compute hardware, network, and storage components


* Read system documentation and diagrams to identify specified components within system


* Collaborate with team members using face-to-face, phone, and online communication including email, Teams, and Slack


* Perform hardware actions, e.g.

component replacement from spares


* Operate hand tools and low-power tools (e.g.

battery power screwdriver)


* Select proper tools and maintain tools in organized way on site


* Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person


* Occasionally operate pallet jack to move inventory from one place to another within site (for equipment with no operator's license required)


* Occasionally assist with system installation activities


* Interface with parts inventory manager if applicable



* Additional Internal Job Description

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Buildi...