Merchant Services Relationship Manager - Payments - Vice President

Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.

As a Relationship Manager within Merchant Services, you will primarily be responsible for a select portfolio of global large corporate clients.

You will partner closely with the firm-wide bank coverage team, JPMorgan Payments Treasury Services.

As a Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships.

You will meet JP Morgan Merchant Services' profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.

Job responsibilities


* Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction


* Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery


* Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services


* Establish and maintain strong internal partnerships with respective JPMorganChase coverage teams through on-going collaboration and communication


* Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury Services


* Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations


* Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business


* Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment

Required qualifications, capabilities, and skills


* 8 + years of experience in strategic relationship management and/or business development in the Payments industry


* Contract negotiation experience


* Senior sales and account executive management experience


* Experience managing complex clients


* Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients


* Experience and comfort level working with C-suite level client stakeholders


* Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners


* Demonstrated ability to...