M365 and Digitial Collaboration Manager

Ashland Inc.

Are you the kind of person that is always thinking, sketching, seeking, and exploring? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious? Are you always solving? Then we'd like to meet you and bet you'd like to meet us.

Ashland has an exciting opportunity for a Digital Collaboration Services Leader /0365 Engineer to join our Global Information Technology team at our Wilmington, Delaware location.

This is a very visible, significant role within the Company and the End user computing function.

This position is hybrid and will report to the Global Client Services Manager.

The Digital Collaboration Services Leader /0365 Engineer has end-to-end accountability for the overall experience of our employees on the usage and adoption of our O365 suite and collaboration infrastructure services (Teams, One Drive, meeting room equipment, etc).

This includes driving employee adoption, operations, performance, availability and standards.

Continually expanding and improving the collaboration capabilities of the Ashland team is a core focus of this role.

Interested candidates must have a solid understanding of the entire Microsoft M365 and Collaboration suite, (including Copilot and other AI capabilities).

Knowledge in End-point Security, Workplace Technology and Windows Operating Systems will be a plus.

The ideal candidate will be passionate about engaging with the Ashland user community and peer IT leaders.

This role will also own/manage the relationship with the resources from Ashland's MSP partner and Microsoft to deliver the required operational services.

The responsibilities of the position include, but are not limited to, the following:


* Ensure reliable and secure O365 & collaboration platform operations.


* Manage the Microsoft O365 platform including user accounts, groups, optimizing licenses and maintaining compliance with contractual agreements


* Implement/enforce/monitor Ashland AI, Cyber and data protection policies that apply to the MS O365 environment


* Be knowledgeable about planned platform changes or enhancements implemented by Microsoft and ensure appropriate changes are smoothly deployed.


* Proactively manage the performance and health of the O365 platform via data driven assessments


* Optimize system configuration for the Ashland environment and community


* Ensure backup solutions for the O365 data are in place and meet Ashland's requirements


* Actively monitor and maintain the usage of Teams based conference rooms


* User support and problem resolution


* Perform annual budgeting for the environment


* Actively drive adoption and usage


* Develop and execute roadmaps for the O365 platform and associated tools and applications in partnership with Microsoft


* Plan and lead deployment of O365 f...