Billing/Payments Specialist

About CORE

CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.

With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

About the job

CORE Electric Cooperative is seeking a Billing/Payments Specialist to join our Billing & Payments team, reporting to the Billing & Payments Manager, located in our Sedalia office.

This individual handles the processing of regular billing cycles, corrects billing errors, addresses billing issues for member accounts, and manages other billing-related tasks for member accounts.

They also perform duties related to member payments, account adjustments and refunds, capital credits, collections and write-offs, and account research, as necessary.

Additionally, this individual assists with other tasks assigned to the Billing and Payment team as needed.

This is a non-exempt onsite position at our Sedalia office, located at 5496 North U.S.

Highway 85, Sedalia, CO 80135.

A Billing Specialist will...


* Post meter reads.


* Complete test billing and/or production billing related tasks daily.


* Review a sample of the daily bill print and processing bill print images.


* Investigate and mitigate assigned billing issues such as accounts without meters being in the correct cycle code.


* Complete service order management for meter investigations from HI/Lo issues and verification of meter reads and correcting issues.

Notify the appropriate departments of issues.

Verify that the service order was closed properly.


* Create/manage/cancel payment arrangements.


* Investigate billing errors and correct them.


* Input customer requests for preferred billing or other account changes.


* Perform other duties as directed.

 

A Payments Specialist will...


* Maintain Membership data including:
+ Process W9’s and name changes.


* Research and resolve updates/changes related to Joint Memberships, Membership problems, and others membership issues.


* Support accurate, prompt working of the deposit processes including:
+ Release/apply deposits per policy and once account criteria are met.
+ Waive, evaluate, and adjust for account usage changes.
+ Support the monthly deposit interest process.
+ Void/cancel uncashed deposit refund checks.


* Work on the daily payment processing requirements including:
+ Posting and balancing all payment channels.
+ Posting auto-pay files daily.
+ Daily Returns.
+ Support the credit balance process.


* Process refunds including:
+ Running TRIB (Transfer/Refund Inactive Balances)
+ Process return refund checks.
+ Void/cancel uncashed refunds.


* Complete work associated...