Technician 1 - Desktop Supp

Description & Requirements

The Technician 1 - Desktop Support will provide Desktop and operational support to assigned site and remote users.

The individual will provide support for Windows 10/11 and some legacy Windows by evaluating and troubleshooting issues including running in-depth diagnostics.

Identify, research and resolves technical problems.

Perform PC builds including the use of image deployment software to perform imaging tasks.

Correct application issues, solve and identify common PC software and hardware problems

Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.

• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user

• Provide support for Windows 10/11 and some legacy Windows by evaluating and troubleshooting issues including running in-depth diagnostics

• Perform PC builds including the use of image deployment software to perform imaging tasks

• Document, track and monitor problems to ensure timely resolution

• Identify, research and resolves technical problems

• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware

• Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices

• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals

• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests

• Perform other duties as assigned by management

Minimu...