Night Guest Experience Leader - Front Office - InterContinental® Dubai Festival City

Do you see yourself as a Night Guest Experience Leader for InterContinental Hotel®  Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

       

A little taste of your day-to-day


* Oversee and manage night operations at the front desk, ensuring smooth check-in and check-out procedures.


* Handle guest inquiries, requests, and complaints efficiently, ensuring high levels of customer satisfaction.


* Supervise the night audit process, ensuring all financial transactions are accurately recorded.


* Monitor hotel security, coordinate with security personnel, and handle emergency situations.


* Ensure compliance with hotel policies, procedures, and brand standards.


* Conduct night shift handover reports and communicate key details to the morning shift team.


* Manage room availability and oversee any late check-outs or early arrivals.


* Assist in resolving any operational issues that may arise during the night.


* Train, guide, and support night shift front desk associates.


* Ensure proper handling of guest feedback and escalate issues when necessary.


* Perform administrative tasks such as updating reports, handling emails, and tracking guest preferences.


* Coordinate with housekeeping and maintenance teams for any urgent room-related issues.


* Maintain a professional and welcoming atmosphere in the lobby and front desk area

What we need from you


* Previous experience in front office ...