Claim Supervisor

JOB DESCRIPTION

Chubb is currently seeking a Workers' Compensation Medical Only and Technical Assistant Team Manager for our West Region in Downtown Los Angeles.

The successful applicant will be managing a team of Medical Only Examiner and Technical Assistants who oversee workers' compensation from Arizona, California, Colorado, and Utah.

The position will report to the West Region Vice President of Workers' Compensation Claims and reside in our Downtown Los Angeles office.

Duties & Responsibilities:


* Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levels


* Train, mentor and develop staff who are at various stages of their career and experience levels


* Provide advanced technical guidance on claim investigation, reserving, medical, case resolution and settlement strategies


* Actively participate in claim committees, account file reviews and project teams to address internal workflows, systems, and compliance issues


* Demonstrate advanced analytical, problem-solving and negotiation skills


* Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace


* Partner with underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments


* Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages, and service issues


* Effectively control the use, work product and expenses of outside vendors


* Coach team toward effective collaboration with internal resources like Regional Claims Specialist, regional and local nurses, SIU, Recovery and Claims Ops


* Exercise leadership by conducting reviews of examiner and technical assistant work product and teamwork efforts to deliver professionally written, supported performance management feedback and reviews


* Show exceptional performance management skills by providing timely training, coaching and feedback and creating meaningful business goals and development plans


* Model exceptional management skills at collaboration, influence, strategic focus, flexibility, communication, and accountability


* Positively influence the team environment to maintain an elevated level of employee engagement


* Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancementTechnical Skills & Competencies:


* Strong proficiency in all areas of Workers' Compensation claims adjusting


* In depth knowledge of California jurisdictional nuances and would prefer familiarity of Arizona, Colorado, and Utah jurisdictions


* Elevated levels of accuracy with claim financials: benefit/bill payment, coding, reserves, and inventory management and then impact of claims transactions on ...