Lead Functional Analyst- Baxter

Job Title: Support Analyst - Baxter - Prophet Application CoE

Location: Bangalore, India

Department: GSC Delivery, Digital Technology Centre,
Reports To: Direct: GSC Delivery Manager & Functional: Baxter Application Manager

Job Summary:
We are seeking a dedicated Support Analyst to manage the support for the Baxter - Prophet application.

The ideal candidate will play a crucial role in ensuring the application operates smoothly, addressing user queries, and providing technical assistance.

This position requires strong functional & analytical skills, a customer-focused mindset, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:


* Provide first-level support for the Baxter - Prophet application, addressing user inquiries, troubleshooting issues, and resolving technical problems.


* Collaborate with cross-functional teams including external partners to identify and analyse application-related issues and implement effective solutions.


* Maintain documentation of support processes, user guides, and troubleshooting procedures to enhance knowledge sharing within the team.


* Monitor application performance and user feedback to proactively identify areas for improvement and recommend enhancements.


* Conduct training sessions for users to ensure optimal usage of the Baxter - Prophet application.


* Facilitate communication between users and technical teams to ensure timely resolution of issues.


* Participate in application upgrades, testing, and deployment activities to ensure minimal disruption to users.


* Develop and maintain reports on support metrics, analysing trends and making recommendations for process improvements.

Qualifications:


* Bachelor's degree in information technology, Computer Science, or a related field.


* Proven experience in application support, preferably with Baxter - Prophet, SAP / Oracle ERP Integration or similar applications.


* Strong analytical and problem-solving skills with attention to detail.


* Excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.


* Familiarity with IT Support & infrastructure processes and service management principles using applications like Service Now, JIRA is a plus.


* Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

What We Offer:


* Competitive salary and benefits package.


* Opportunities for professional development and career advancement.


* A collaborative and inclusive work environment.

Schedule: Full-time
Req: 0098WQ