Member Services Training Specialist I

About CORE

CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.

With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

Job Summary

The Training Specialist in the Member Services department plays a crucial role in enhancing the skills and knowledge of the team.

This position is responsible for designing, implementing, and evaluating comprehensive training programs tailored to meet the needs of employees.

The specialist ensures that staff members are well-equipped to deliver exceptional service to the cooperative's members.

In addition to training responsibilities, this role involves software testing for new systems within the department.

The specialist collaborates with the IT team to conduct thorough testing, identify potential issues, and provide feedback for system improvements. 

Essential Duties and Responsibilities 


* Develop and deliver training programs for new and existing staff members.


* Responsible for assigning and tracking completion of training programs for individuals and employee groups.


* Evaluate the effectiveness of training programs and make necessary adjustments.


* Provide ongoing support and coaching to employees to ensure continuous improvement.


* Conduct needs assessments to identify skill gaps and training needs.


* Collaborate with department managers to align training programs with organizational goals.


* Maintain training records and track employee progress.


* Assist in the development and updating of training materials and resources.


* Perform software testing and provide feedback to the IT team on new systems.


* Identify and troubleshoot issues during software testing and ensure resolution.


* Stay updated with industry trends and best practices in training and development.


* May be required to answer member contacts as needed

Minimum Qualifications of Position


* High school diploma or equivalent certificate required


* Proficiency in contact center customer service, typically attained through one or more years of experience, or equivalent experience/education required.


* Prior Experience in classroom training and presentation skills.


* Proficient with position-specific software and applications is preferable.


* Competent with Microsoft Office: [Excel, Word, Outlook, PowerPoint.]


* Competent with general office equipment.

 

Knowledge and Skills


* Integrity: exhibiting a high degree of integrity and honesty.


* Diplomacy: using appropriate diplomacy and tact with employees, members, members and other contacts.


* Communication: ability to effectively read, write and speak the English language to communicate in a clear, straightforward, and professiona...