Instant Service Agent (Telephone Operator) - InterContinental Bahrain

Your voice, their first impression.

Join our Front Office team as an Instant Service Agent (Telephone Operator) and deliver exceptional guest service through professional and prompt call handling.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to one of the world's most international luxury hotel brand.

Located in the business and leisure hub of the city, InterContinental® Bahrain offers its guests the perfect location from where to explore the exciting face of Manama.

The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites.

Each room is designed to meet the needs and the expectations of the modern traveler.

From sophisticated dining experiences to a taste of traditional romance, InterContinental® Bahrain offers its guest new tastes and unique gourmet treats.

With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Bahrain promises to delight your palate.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:


* Handle multiple incoming calls promptly and professionally.


* Assist guests with inquiries, requests, and service coordination.


* Maintain accurate records of guest requests and follow-ups.


* Collaborate with other departments to ensure guest satisfaction.


* Take on other ad-hoc duties like a true team player

What we need from you


* Previous experience in a similar position 


* Arabic language is a must.


* Ability to multitask and remain calm under pressure.


* Proficiency in using telephone systems and basic computer applications.


* Strong customer service skills.


* Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff.


* Great communication – you’ll be warm, welcoming and easy to talk to 


* The flexibility to work night, weekend and holiday shifts

What you can expect from us

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance.

Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well...