Application Development Senior Advisors- Hybrid

The job profile for this position is Application Development Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna -Evernorth Services Inc.

Responsibilities-

• Partner with multiple IT and business teams throughout various software development stages for applications built to support Cigna Voluntary and Dental product offerings;

• Lead root cause analysis process and provide support for production defects, subsequently resolving or routing to the teams accountable for service restoration;

• Partner in Post Implementation and Warranty project phases, and approve deferred defects;

• Participate in Agile PI planning and sprint demo sessions to represent product support;

• Oversee the various escalation processes for multiple work efforts including Issue Tickets, Service Request Issues, Root Cause Analysis, and /or Escalated Workarounds;

• Identify root cause and participate in triage/restoration efforts;

• Direct work queues and issue triage, including application incident management and reporting, performing triaging in the production environment, and actively taking part in all priority 1 and 2 SIM issues;

• Maintain Inventory of all TSG developed applications including the technology used, server names and locations by environment, dependencies on other applications, and databases;

• Partner with multiple Agile teams in the ceremonies and coordinating turn over meetings for the IT support team; and

• Anticipate and identify future technology impacts and prepare the organization's foundation to meet future demands.

• Partial work from home benefit available.

Qualifications-

• Bachelor's Degree (or foreign equivalent) in computers or engineering;

• 5 years of experience in a related occupation;

• Experience analyzing functional requirements, and performing impact analysis;

• Experience preparing high level designs aligned with requirements and creating technical/functional specifications of systems including functional hierarchy diagrams, screen layout diagrams, tables of business rules, business process diagrams, and pseudo-code;

• Experience developing/maintaining scripts, programs, and configuration files;

• Experience with Unit testing and system/integration testing support;

• Experience managing and fixing defects using defect management tools; and

• Experience using: GitHub, Jira, Confluence, .Net, Java, Toad, Putty, jUnit, SOAP UI, uDeploy, Hyperon, Eclipse, JBoss, and Maven.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we're dedicated to improving the health and vitality of those we serve.

Through our divisions Cigna Healthcare and Evernorth Health Serv...