Catering Sales and Event Manager

About Us

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center.

For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away.

This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.

Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Manage catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.

Responsible for soliciting new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments.

Essential Duties and Responsibilities


* Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.


* Understanding of both monthly forecasting and the annual budget process, as well as pace and productivity.


* Understanding of yield management skills and the use of historical data.


* Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations.


* Participate in the research of the competition's products, services and pricing and use it to develop strategic business plans.


* Maximize revenue by selling all facets of the hotel to previous, current and potential clients, including room rental, A/V and other revenue generation opportunities.


* Experience selling to a variety of market segments.


* Consistently book repeat business by having a track record of long-term client relationships.


* Actively participate in industry related organizations (NACE, MPI).

Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.


* Knowledge of sales techniques including closing skills as well as negotiating skills.


* Comfortable with hotel site inspections and client presentations.


* Participate in ...