Account Manager - Vendor Relations

Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry.

The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment.

Our clients include some of the largest hospital systems and staffing firms in the country.

The Account Manager - Vendor Relations will oversee and enhance the relationships with Locumsmart's vendor partners, ensuring their satisfaction with the company's products and service and that Locumsmart meets the needs of the clients in the healthcare industry.

This role requires strong organization and communication skills and the ability to maintain positive relationships.

Responsibilities


* Work as the champion and liaison between the vendor and Locumsmart departments; including but not limited to the account managers for the health care organizations (HCO), scheduling analysts, and compliance.


* Provide onboarding, training, education, and continuous support to ensure the vendor is set up for success to use Locumsmart to meet their business goals.


* Responsible for the overall health of the vendor's account; communicating this through regular touch points including business review presentations to vendor's executive team.

This will involve understanding their needs, goals, and expectations, and ensuring that they receive the highest level of service from Locumsmart.


* Maintain an awareness of market behavior and competitive trends in designated markets to anticipate changing customer needs; proactively communicate and advocate for the vendor and make recommendations to the company on how to grow their business and improve their services to stay competitive.


* Track and analyze key metrics, such as vendor satisfaction, retention, and revenue.

This includes assisting in resolving rejected invoices and activities that may delay payments to vendors and delay revenue capture for Locumsmart.

Qualifications


* Significant customer service experience with an ability to coach others and support teams.


* Ability to be client facing on a consistent basis; this includes having crucial conversations and presenting in person to executive teams.


* Ability to travel for at least 2 nights, about 3 times per year for client visits; in addition to representing the company at industry conferences.


* Proficiency in Google Suite (ex.

Google Docs) and Microsoft Office Suite (ex.

Excel, PowerPoint & Outlook).

Education & Experience


* Bachelor's Degree and 1-3 years of account management, education, and/or customer service.


* Will consider an associate degree with 2+ years of relevant experience.


* Will consider a high school diploma with 4+ years of relevant experience.


* Knowledge of healthcare operations, locums and/or vendor management preferred.


* Knowledge of healthcare regulations and com...