HPE Networking ERT

HPE Networking ERT

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technological solutions that advance the way people live and work.

We are seeking a passionate and highly skilled L3 DCN Support Engineer to join our Global Support Delivery team.

In this role, you will act as a trusted advisor and technical escalation point, helping our customers maximize the value of their networking investments.

You will engage directly with enterprise customers and HPE teams to troubleshoot, resolve, and prevent critical network issues across complex data center environments.

Responsibilities:


* Provide advanced-level technical support and troubleshooting for Data Center Networking products and solutions (spine-leaf architectures, VXLAN, BGP, EVPN, etc.).


* Own critical customer escalations, drive root cause analysis, and coordinate with product engineering for fixes and enhancements.


* Mentor L1 and L2 engineers through real-time collaboration, training and lab sessions.


* Deliver high-quality technical solutions and guidance in both reactive and proactive support scenarios.


* Collaborate cross-functionally with engineering, PLM, product quality, and supply chain team.


* Create and deliver technical content (knowledge articles, whitepapers, best practices) to scale expertise across HPE and our customers.


* Actively contribute to customer success by identifying trends and recommending improvements to network architectures and supportability.


* Participate in on-call rotations and act as a technical lead during Severity 1 customer escalations.

Education and Experience:


* Bachelor's degree in Engineering, Computer Science, or equivalent experience.


* 5+ years of relevant technical experience in Data Center Networking.


* Previous experience in a Level 2/3 technical support or advanced escalation role.

Required Skills and Qualifications:


* Must have expertise in Data Center Networking technologies: VXLAN, MPBGP EVPN, OSPF, Nice to have, BGP, MPLS, STP, etc.


* Deep understanding of Layer 2/Layer 3 networking, SDN/N...