Business & Operations Manager Perfume & Beauty - Dubai (M/W)

Reporting to the Hermès Perfume & Beauty Middle East, India and Africa Managing Director and working closely with the Headquarters Operations teams based in France, your role as Business & Operations Manager Middle East, India and Africa is to oversee all key aspects of Operations for the regional business.

You will actively contribute to the construction and deployment of the regional operational strategy by monitoring forecasts, product availability management, business tracking and budget preparation.

This is a permanent contract, the position is based in Dubai in our Middle East, India and Africa Regional office.

As a true Business Partner, you will evolve within a dynamic and growing area, comprising more than 52 local markets, 23 agents and 26 Travel Retail operators.

You will have daily interactions with the Middle East, India and Africa Regional and COP (UAE, Qatar and Kuwait Business Unit) operational teams: Commercial, Retail, Marketing, Finance, Training...

As well as with all the different Central Operations/Supply Chain departments based in France: Operations, Planning, Client Services, Information systems

Core Responsibilities:

1.

Operations


* Lead forecast process in conjunction with the Commercial Team:
+ Build accurate forecasts for new product launches, promotional and one-shot items for the full scope through:
o Preparation of the forecast files
o Challenge of the market forecasts
o Consolidation and final review / recommendation with MD
o Submission to HQ
+ Follow up of actual orders versus forecasts for both saleable and POSM items


* Ensure "convergence"/consistency with HQ:
+ Ensure preparation and data accuracy during meetings with HQ teams
+ Prepare and maintain H-Track file at all times with bi-yearly update
+ Share MEIA Demand by Line / Olfaction for our best estimate plan and budget
+ Track on quantity gaps between HQ forecasts and our best estimate and adjust
+ Defend MEIA needs with all HQ counterparts


* Follow up Market Demand on Catalogue items and in DSCP tool


* Ensure good communication between HQ and Local Team


* Share the right signals on key references (Saleable and POSM) to the supply department in France to limit risks of out of stock


* Create and update FMF file on a regular basis


* Convey key products information to ensure optimum level of sales and avoid disruptions:
+ Centralize, summarize and provide information to customers and sales force (update on products, update on availability dates, change in formula of a product, unexpected out of stock.)


* Assist Commercial team with daily support on quota management, availability dates, stock transfers


* Lead, in conjunction with the MEIA Finance team, monthly Pack-H meetings with each sales team to highlight key business data and points of concern


* Ensure accura...