Campus IT Infrastructure Manager / Make manufacturing services

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Technology Product & Platform Management

Job Sub Function:
Technical Product Management

Job Category:
Scientific/Technology

All Job Posting Locations:
Grecia, Costa Rica

Job Description:

TS MLL LATAM Site Service Owner -IT Manager for Epsilon Costa Rica will be the primary IT partner for the Make site leadership team with responsibility for ensuring reliable technology operations in Costa Rica new manufacturing site.

In partnership with the Supply Chain Make Business Technology Leaders and the Product Line partners, the IT Site Leader will drive the Make technology product roadmap and portfolio and investment strategy, aligned to Business Segment and IT strategy.

The individual needs to be self-directed and demonstrate confirmed sense of urgency and accountability with a bias for action.

Key responsibilities include:

E2E (End to End) Operational Make TS MLL Technology Ownership – IT Products & Processes


* Single point of contact for leading operational site support in collaboration with accountable TS Service Owners and Make Product Line Owners including applications, platform and local infrastructure (incl.

Network, Printers, Scanners, RF Guns, Storage, Local Data Centers, Qualified PCs)


* Primary partner for overall accountability of sites reliability and stability across the technology ecosystem


* Proactive monitoring and alert management for end-to-end site reliability, provide regular service health performance metrics.


* Reliability – Root Cause Analysis, SLA management, Incident management, Mean-Time-To-Resolution; trending & insights


* Lead projects of various sizes with limited supervision through the infrastructure and software development lifecycle applying Agile methodologies and tools


* Audit/Quality/Compliance support


* Detailed knowledge of operational technology costs


* Overall Distribution Center Technology Product relevant metric accountability


* Develop / Maintain System architecture diagrams


* Accountable for site implementation of IT Cybersecurity/TLM strategy roadmap


* Partnership with Engineering / Automation on L2 integration


* Observability for TS services

Business Relationship Management

Represent IT with key site Supply Chain team members.

Partners with the business functions to deliver the required services while ensuring reliable, standard, and secure environment.


* Possesses in depth knowledge...