Program Manager

The Program Manager will be responsible for developing and implementing strategies to optimize and improve business processes and employees’ experiences.

The Program Manager will work closely with process owners, executive sponsors, and stakeholders across multiple lines of business to identify improvement opportunities, prioritize improvement projects, and pilot/optimize solutions.

Essential Job Functions:


* Support members of leadership team in partnering with client stakeholders to develop improvement strategies linked to key business objectives


* Oversee the development, implementation, and management of assigned initiatives originating within the MS line of business


* Own and continue to refine and enhance the initiatives after development and implementation


* Interact with Senior and Executive leadership through brainstorming sessions, presentations, and ad hoc requests


* Manage multiple, complex, cross program initiatives simultaneously; create effective plans to manage inter-dependencies; and ensures that roles, responsibilities, and expectations are clearly defined and understood to ensure project deliverables are met


* Evaluate and analyze current process metrics and performance to identify areas requiring improvements


* Communicates project status and establishes clear lines of communication with MS and other Department stakeholders to coordinate activities and facilitate the sharing of important information


* Develop, document, implement an issue escalation process in collaboration with functional owners and stakeholders


* Develop educational content for process owners to ensure the effective adoption of continuous improvement practices.

Education/Experience Requirements:


* Bachelor's Degree or an equivalent combination of education and experience required.

 in appropriate field of study or equivalent work experience.


* Minimum six to seven years of directly related experience in positions of increasing experience.

Experience must include medium-to-large scale program experience.

Knowledge & Skill Requirements:


* Advanced Project Management skills and organizational skills


* Proficient in collaboration tools (e.g.

SharePoint)

Skill Requirements:


* Excellent oral and written communication and presentation skills.


* Ability to interact with all levels of personnel within the organization.


* Expert critical thinking, research and analytical skills.


* Ability to manage multiple projects in a demanding environment.

For work that is performed in CA, CO, HI, MN, VT, IL, Jersey City, NJ, New York City, NY, MA, WA, MD, Washington, DC, NJ State and NY State, please refer to the chart below for the salary range for the corresponding location.

In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.

CA...