Apartment Resident Manager

Summary

The Apartment Resident Manager at MacArthur Park Towers is responsible for the overall management and daily operations of the 183-unit senior apartment community.

This includes overseeing leasing activities, coordinating maintenance, ensuring compliance with affordable housing regulations, and fostering a welcoming and supportive environment for residents.

The Resident Manager plays a key role in maintaining property standards and delivering exceptional services, particularly to seniors and low-income residents.

This position includes an on-site apartment for the Manager.

Duties and Responsibilities:

Property Management


* Supervise and manage the day-to-day operations of Mac Arthur Park Towers, ensuring the property is well-maintained and safe.


* Coordinate maintenance and repair activities with the maintenance team and external contractors, ensuring the timely resolution of work orders.


* Conduct routine property inspections to maintain cleanliness, safety, and compliance with local regulations.


* Oversee unit turnovers, ensuring that apartments are prepared for new residents in a timely manner.


* Enforce community rules and policies, creating a peaceful and supportive living environment for all residents.

Leasing and Resident Relations


* Serve as the primary point of contact for prospective residents, providing information on available units, lease terms, and community amenities.


* Conduct property tours, screen rental applications, and assist with lease execution, ensuring compliance with affordable housing regulations.


* Facilitate the move-in and move-out processes, conducting inspections and preparing necessary documentation.


* Address resident inquiries and complaints in a professional and timely manner, resolving conflicts and fostering positive relationships.


* Promote resident retention through engagement, effective communication, and community-building activities.

Compliance and Record Keeping


* Ensure compliance with HUD, LIHTC, and other affordable housing program requirements, including income verification, annual recertifications, and occupancy standards.


* Maintain accurate resident files and property records, ensuring they are audit-ready.


* Stay informed of changes in affordable housing regulations to ensure the property remains compliant with all relevant laws and policies.


* Assist with regulatory audits and inspections by providing necessary documentation and reports.

Financial Management


* Assist with rent collection, managing delinquencies in accordance with affordable housing guidelines.


* Work with the Regional Property Manager to manage the property’s operating budget and control expenses.


* Assist in preparing financial reports and occupancy reports for RHF and regulatory agencies.

Qualifications:

Education and Experience


* High school diploma or equivalent required; or equivalent experience in property manage...