Service Administrator

The Service Department Administrator works under the supervision of the Service Manager and is responsible for all service department office procedures and other tasks as assigned.

Qualified applicants will possess a professional, confident presence with a focus on accuracy, attention to detail, prioritization of demands, timeliness and initiative.

The hourly pay range for this position is: $25.00 to $27.00.

This is a non-exempt position and is eligible for overtime.

BENEFITS:


* Medical, Dental, Vision, and Prescription Insurance


* 401k/Roth Retirement Savings Plan with Company Match


* Paid Time Off (Vacation, Sick, Holiday, and Bereavement)


* Participation in Annual Incentive Plan (AIP)


* Gym Membership Reimbursement Program


* Family Scholarship Program


* Employee Assistance Program


* Company Paid Life Insurance


* Company Paid Disability Benefits

Modern Machinery is an Equal Opportunity EmployerRequired Skills/Requirements:


* Applicant must be reliable, punctual and flexible


* Strong computer skills required


* 10-key skills required


* Exceptional customer service


* Effective verbal and written communication skills


* Must possess a strong work ethic


* Strong organizational skills and detail oriented


* Must have excellent time management skills


* Ability to handle heavy workload

Education/Experience:


* High School Diploma or equivalent


* Minimum 3 years' experience in equipment or auto industry is helpful but not required


* Mechanical knowledge or experience is helpful but not required


* Strong computer knowledge and proficient in Microsoft Office products



* Demonstrate Modern Machinery's core values and promote the mission and vision of the company


* Follow all company policies, processes, procedures.

Exercise safe work practices to contribute to the achievement of the company's safety goals


* Maintain and track work orders; see the process through from open to close.
+ Open work orders
+ Enter work order stories and other relevant data as it relates to the service/repair
+ Draft work orders for review and manager approval
+ Close and invoice completed work orders
+ Obtain customer PO's when required
+ Mail finalized customer invoices
+ File completed work orders

Organize and submit the necessary documentation to the Warranty Department to ensure claims are filed within the designated time frame.

Key Technician's timecards daily.


* Reconcile time on a weekly basis and submit completed report to the Payroll department bi-weekly

Key Technician's and other service department personnel's expenses.

Coordinate monthly shop safety and quarterly safety committee meetings.


* Attend, transcribe and distribute minutes

Run and update weekly reports.


* Open warranty work orders


* Oldest 50 work orders

Maintain other Servic...