Implementation & Business Operations Senior Principal

ABOUT THE JOB

DESCRIPTION

Evernorth Federal Services (EFS) strives to improve outcomes for patients covered by federal clients.

EFS leverages decades of knowledge working with federal clients to deliver pharmacy benefits, specialty pharmacy, telehealth, medical utilization management, and behavioral health services, among other Evernorth offerings.

We aspire to be the most trusted partner serving federal payers.

EFS strategic priorities are:


* Create Superior Client and Patient Value


* Achieve EFS Financial commitments


* Amplify a culture of enterprise value creation


* Invest in our talent

JOB SUMMARY: Senior Principal, Implementations and Business Operations

As the Senior Principal, Implementations and Business Operations, you will be responsible for overseeing the strategic planning, execution, and delivery of EFS client implementations.

This role requires a dynamic individual with a strategic mindset, exceptional leadership, and client relationship skills with a proven track record in both program and project management.

The Senior Principal, Implementations and Business Operations plays a critical role in driving organizational success by overseeing the planning and execution of strategic initiatives within a matrix organization.

This is a highly visible position with the opportunity to directly influence the success of the business.

ESSENTIAL FUNCTIONS


* Strategic Planning:
+ Develop and implement strategic plans that align with EFS objectives and priorities.
+ Translate strategic goals into actionable project/program objectives.
+ Design internal readiness and/or external awareness strategies for seamless execution and adoption.


* Program Management:
+ Lead a team of cross-functional partners and project managers for the planning, execution, and delivery of programs across the organization.
+ Oversee comprehensive program plans, including scope, timelines, deliverables, budgets, and resource requirements.
+ Monitor program progress, ensuring adherence to schedule, budget, and quality standards.


* Stakeholder Management:
+ Establish and maintain strong relationships with key stakeholders and clients including executives, department heads, and project teams, using influence to gain stakeholder support necessary to achieve desired outcomes.
+ Communicate program status, milestones, and risks to stakeholders in a clear, concise, and timely manner.
+ Raise and mitigate escalations/concerns/issues, identifying accountability and back up/alternate strategies to deliver.


* Team Leadership:
+ Provide leadership and direction within Evernorth Federal Services, ensuring clarity of goals, roles, and responsibilities.
+ Foster a collaborative and high-performance work environment, promoting teamwork, innovation, and continuous improvement.


* Other responsibilities:
+ EFS deeper unde...