Operations Supervisor- Express Scripts

Location: 100% Work on site, Whitestown, IN

Hours: Monday- Friday 2pm-10:30pm

Are you ready for a new job that allows you to make an impact and improve the lives of others? Express Scripts by Evernorth Health Services, a division of The Cigna Group, is hiring an operations supervisor like you to monitor productivity and performance standards, plans and directs workflow and project assignments.

You will be expected to o versee production volume to ensure service standards are met.

You will assist in conducting hiring, training, and evaluation of staff.

Responsible for team's adherence to corporate attendance and employment policies on a regular cadence.

You will work with the Pharmacy Manager to develop policies, procedures and the business work plan for the team.

Recognizes and recommends operational improvements.

Express Scripts by Evernorth is committed to making pharmacy simpler and better - from our industry-leading supply chain team to our specialized clinical experts, we're focused on making sure patients get and can stay on the medications they need at prices they can afford.

Bring your drive and passion for purpose.

You'll get the opportunity to make a lasting impact on patient's lives.

How you'll improve the lives of others:



* Monitor prescription processing turnaround time so that internal standards and client performance guarantees are met.


* Assist Pharmacy Manager in monitoring costs to ensure compliance with cost to fill goals and analyze operations and overall efficiencies of the pharmacy.


* Address staff concerns and day to day operational, system, customer service, quality, and professional issues.


* Work in production as needed.


* Implement programs and process improvements to enhance the level of internal and external customer service provided.


* Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.


* Represents pharmacy operations in cross-functional meetings and projects.


* Other special projects and tasks as assigned.

Requirements:



* High school diploma or GED required; BA/BS degree preferred


* Relevant experience in operations environment; production experience preferred


* Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members


* Supervisory experience required


* Knowledge of lean or process improvement methodologies


* Excellent oral and written communication skills


* Ability to adapt in a dynamic work environment, make independent decisions


* Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions


* Willingness to work a flexible schedule for peak times


* Monitors daily operations of a unit and provides direction to subordinates as required


* May perform, especially in staff or professional groups ongoing operational t...