Life Claim Adjuster

JOB DESCRIPTION

Combined Insurance, a Chubb Company, is seeking a Life Insurance Claim Adjuster to join our fast-paced, high energy, growing company.

We are proud of our tradition of success in the insurance industry of over 100 years.

Come join our team of hard-working, talented professionals!

Job Summary

The Life Insurance Claims Adjuster is a role in a high-energy, fast-paced, changing environment.

The Claims Adjuster is responsible for contacting claimant and /or service provider to request basic information needed in order to process claim - includes written correspondence and phone calls.

They will evaluate claims based on documentation received including responses from claimant and providers.

The Claims Adjuster will have the opportunity to engage with individuals in many departments based on the candidate's interests and skillsets.

These departments range from our Policyholder Center of Excellence, Agent Broker Service Center, or General Financial Services.

The supplemental insurance products we offer at Combined include cash benefits to our customers when they need them most, in times of sickness or disability.

We need individuals who believe that what we do every day in the insurance business is an important and worthwhile endeavor.

This is a business that is focused on restoring people's lives after they have suffered a loss.

Responsibilities


* Efficiently and accurately adjudicate claims under Life Insurance coverage in accordance with the policy, established guidelines and regulations.


* Conduct eligibility claim review by evaluating claim submission and comparing to policy benefits.

Request additional information from policyholders, providers and others as necessary to finalize claim.


* Actively manage inventory and ongoing claim adjudication.


* Effectively communicate with customers using empathy and professionalism via phone and written correspondence.


* Interface with Policyholders and Agents answering a variety of questions through different service channels - phone, email and web.


* Build broad understanding of our products and systems.


* Meet Department standards for time, service and quality.


* Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner.


* Collaborate with other team members and leadership to ensure effective resolution of customer needs, follow-up and workflow.


* Actively engage in Continuous Improvement initiatives and identify process and efficiency enhancements.


* Performs other duties as assigned

COMPETENCIES


* Problem Solving:Takes an organized and logical approach to thinking through problems and complex issues.Simplifies complexity by breaking down issues into manageable parts.Looks beyond the obvious to get at root causes.Develops insight into problems, issues and situation.


* Continuous Learning:Demonstrates a desire and capacity to expand expertise, develop ...