Cash App Analyst-Mandarin

Description

What You Will Do

Drive Operational Excellence
• Help execute against key KPIs and targets as set by the team manager
• Ensure all processes are compliant with internal and external audit requirements.

Cash Applications
• Key activities inclusive of but not limited to:
o Receiving of remittance advice
o Receiving and posting payments
o Contacting customers for missing remittance details
o Processing receipts and allocating cash
o Processing payment rejections
o Creation and validation of customer refunds as necessary,
o Posting/reconciling AR activity to the general ledger

Deductions/Dispute Management:
• Key activities inclusive of but not limited to:
o Identification of customer deductions
o Collection of support documentation
o Root cause analysis and deduction resolution
o Process deduction adjustments and write-off balances
o Reporting & Analytics

Master Data Management:
• Key activities inclusive of but not limited to:
o Receive and validate customer master data requests for new customers
o New customer set-ups and changes to existing customers
o Reporting & Analytics

What We Are Looking For

Required Qualifications

• Bachelor's degree in finance, accounting, or related field.
• Minimum 0-2 years of relevant Finance experience, preferably with exposure to cash applications, dispute/deductions management, and master data management.
• Experience working in shared services or a global business services environment.
• Fluent in English and Mandarin with excellent written and verbal communication/stakeholder management skills.
• A can-do attitude and ability to work on multiple tasks with minimal supervision.
• Ability to work under pressure with strong problem-solving skills.

Desired Qualifications

• Professional designations such as MBA, CPA, or CMA or working towards the designation would be an advantage but not required
• Knowledge of automation tools and technology used in financial operations.