Business Resiliency Manager

Exciting opportunity for a detail-oriented, execution-focused team player to join our global incident management function.

This role involves close collaboration with Operations, Product, Technology, Controls, and the Corporate & Investment Bank (CIB) Resiliency Team to manage the impacts of major disruptions to systems, third parties, and site and staff.

The ideal candidate should have a solid understanding of the Securities Services business to effectively lead responses to major incidents and crisis events across the Americas.

As a Business Resiliency Manager in the Securities Services team, you will join a newly created team responsible for the end-to-end delivery of business resiliency.

The team covers core disciplines such as incident management, regulation, governance, planning and testing, as well as client and industry relations.

This role will focus on incident management and report to the Global Head of Resiliency for Securities Services.

Job responsibilities:


* Manage the regional coordination of the Business Incident Management response across Securities Services Operations, Product, and Technology.


* Invoke and facilitate the Incident Management Team (IMT), drafting and distributing the (IMT) meeting communications and tracking response actions through to completion.


* Engage cross Line of Business - represent Securities Services operations during major incidents within other Lines of Business which may have cross impacts to Securities Services.


* Monitor impacts of site and staff incidents in the region and be prepared to assist in the Securities Services response and communicate the Essential Service impacts.


* Exercise judgment for escalation to business heads, (CIB) Resiliency, and regional Crisis Management Team heads where appropriate.


* Ensure communication and handover to equivalent Asia Pacific (APAC) and Europe, Middle East & Africa (EMEA)regional leads for incidents which extend beyond US Close of Day.


* Partner with Technology and Operations to ensure relevant Post Incident Reports and Crisis After Action Reviews are completed, with remediation actions tracked to conclusion.


* Assist with control activities to maintain the capability, including (IMT) plan review, membership reviews, training, and exercises.


* Deliver monthlyManagement Information Services (MIS) to monitor volume, impacts, and themes of disruptions and completion of regional (IMT) control activities.


* Lead or support regional and global Securities Services Incident and Crisis Management projects and initiatives.

Required qualifications, capabilities, and skills:


* Must have a proven knowledge and understanding of Securities Services, with a sound understanding of one or more areas within Custody, Fund Services or Transfer Agency.


* Build strong working relationships with numerous business and technology partners.


* Excellent verbal and written communication skills with the ability to ...