IT Manager

Job overview
Managing the IT functioning of the hotel as Head of Department, and liaise with the hotel management and IHG Corporate office for planning and implementation of IT services as per standards.
At Voco we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Duties and responsibilities

Financial returns:


* Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity


* Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.


* Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.


* To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement

.
People:


* Provide system training programs and manuals, arrange large group training sessions in coordination with the Training Manager in order to have productive operations of hotel systems.


* Provide support, respond to problems, keep colleagues informed with the status of issues, and
ensure solutions are consistent with the business needs and IHG policies.


* Keep own self informed of new hotel technology accomplishment through online communication tools,demonstration and training.


* Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

Guest experience:


* Consistently provide quick resolutions, identify, analyse, solve issues creatively, effectively and quickly in consistent with the IHG policies.


* Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.


* To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seemly guest service


* Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.


* Manages IR activities to ensure the hotel infrastructure and applications systems are functional at all times.


* Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.


* Ensures solutions are consistent with the client's needs and brand specific IR environment.


* Manages vendors for property IT requirements functioning as escalation point for proble...