Customer Service Representative

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
030466 Customer Service Representative (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

OUR VISION:

Being the best customer service company in the world.

OUR PURPOSE:

Create packaging solutions for life’s essentials.

ROLE OVERVIEW:

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

 Works with little guidance and oversight.

 First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures.

 Typically possesses a high school diploma and 2-4 years of experience

Key Responsibilities



* Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.


* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.


* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.


* Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.


* Collects and enters orders for new or additional products or services.


* Supports inside and outside sales.


* Updates and maintains files, including data entry.


* Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.


* Trains new Customer Service Coordinators.


* Performs other duties as assigned.

Education and Experience



* Typically possesses a high school diploma and 2-4 years of experience.

Knowledge and Skills



* Demonstrated skills in verbal and written communications.


* Solid knowledge of product.


* Proficient computer skills with the ability to learn new software.


* Good knowledge of basic office equipment (i.e.

copiers, fax machines, calculators, etc.).


* Good organization and data entry skills.


* Good attention to detail.


* Self starter that can work with minimal supervision.

At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive.

Service and leadership are the core of everything we do.

Our global presence provides us a platform to do good in the world.

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