North America Technical Service Manager

Ashland Specialty Ingredients, GP

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

Are you always solving?

Then we'd like to meet you and bet you'd like to meet us.

This is a central, visible and a critical role within the global Personal Care R&D organization as the incumbent will lead the technical service activities in North America and will be accountable to d rive value growth through in n ovation in the region .

The job holder will work hand in hand with the NA General Manager for Personal Car e and will design and implement the R&D strategies to deliver the business objectives in the Region .

This position will report to the Sr.

Global R&D Director, Personal Care and will be based at our Bridgewater, NJ site.

The North America Technical Service Manager will oversight the decision-making and prioritization of regional opportunity development s , including agility in effective use of resources across the network to meet business goals.

The individual , will work closely with the NA Sales and Marketing teams to execute regional plans , including new product introductions and beta sampling activities .

This position will also be responsible for building talent and capabilities across the personal care in NA , so to ensure future development of the Personal Care R&D organization, by collaborating cross-functionally, and delivering a high level of performance.

The roles and responsibilities of the position include but are not limited to the following :



* Serve as a key member of the Global Personal Care R&D leadership team and share responsibility for NA business priorities.


* Oversee and supervise the technical service efforts within North America.


* Lead the execution of customer opportunities in the region.

Ensure the opportunity pipeline is healthy, robust and contributes to the top line growth of the region.


* Responsible, along with commercial management team, to identify new customer opportunities in the North America region.


* Implement regional strategies to deliver the full year innovation targets: NPI sales; beta sampling of key Global Projects, new product introductions.


* Support the Senior Global R&D Director in developing the metrics and the KPIs to monitor the business impact of the Global Technical Service activities in Personal Care


* Provide leadership and direction to a team of about 5 researchers across different categories in personal care: hair care, skin care, biofunctionals, microbial protection.


* Drive accountability for the selection and development of talent and succession within the organization to ensure an effective, sustainable model and talent pipeline.


* Partner with regional teams in Manufacturing,...