Supply Planner (Vendor Replenishment Planner – Pharmacy)

Description

Position Purpose

As Customer Experience Specialist, this person will be part of Supply Chain Supply team and is responsible for managing the replenishment process across Pharmacy through effectively planning and controlling inventory in our pharmacy customers.

This role will help drive the development of operations to deliver key service outcomes for our customers.

It is essential that this role develops strong relationships with customers' supply chain teams through regular meetings, defining a common agenda and collective goal setting.

This position will be based out of Sydney and report directly to the Supply Chain manager - Customer Experience

This role will add value to our Company Purpose by emphasizing on Outside in Focus by capturing the voice of the customer in our daily operations.

This will further drive a customer centric culture within the Supply Chain team.

This role will also encapsulate our Company Value "We care fiercely" by demonstrating that we're driven to win for those we serve.

Key Responsibility Areas

Supply Planning (40%):


* Monitoring and controlling inventory across Pharmacy DCs to ensure optimal stock holdings to maintain baseline, promotional and display demand forecasts


* Ownership of regular supply / Commercial collaboration meetings detailing, supply risks, upcoming activations and product performance, projects and supply efficiencies.


* Partnering Cross-functionally with Internal Kenvue teams (Demand Planning, Deliver teams and Commercial) to understand forward demand requirements, service risks and delivery failures.


* Contribute to the achievement of KPI's targets including but not limited to: DIFOT, OBSL, SIF, SOT, OSA, Advantage survey, palletization, supply compliance, MLOR compliance.


* Support tactical day to day management of the customers supply chain requirements (facilitation of BIS requests, EDI, customer service support, RDD etc.)


* Analyze & report reasons for service failures.

Identify and coordinate service recovery initiative in instances where customer expectations would otherwise not be met and drive initiatives to correct & prevent future occurrences.


* Facilitate the alignment of demand and supply forecasts between Buying Teams, Demand Forecasting and customers; including but not limited to seasonal and major events.


* Maintaining ordering parameters to utilize efficient ordering systems, allowing for accurate planning and stock flow between Kenvue and customers.


* Corrects inventory system where errors could affect the replenishment systems, financial position, credibility, or overall operation.

Verifies inventory accuracy; controls inventory levels by changing reorder points and par levels to meet changing demands


* Analyzes stock control records and information such as consumption rate, characteristics of items in storage, and current market conditions, to determine stock supply and need for replenishment


* Troublesh...