Patient and Physician Retention and Growth Manager - Careallies - Remote

Required to reside in the Rio Grande Valley, TX area

Qualifications


* People person


* Ability to work well with a team and excellent problem solving skills


* Adaptable - can anticipate and creatively overcome potential relationship issues with positive results


* Motivated with previous experience in marketing, practice management, community engagement or broker/agent relationship management


* Comfortable with cold calling and prospecting in a business to business environment


* Ability to manage multiple projects simultaneously


* Ability to work proactively to generate new patient and/or physician retention and growth opportunities


* Strong written and verbal skills


* Bachelor's degree or equivalent work experience required


* Fluency in Spanish or other languages spoken by people in the communities we serve (where necessary)


* US work authorization

Responsibilities


* Engages medical office staff to understand and respond to patient needs for education about health care options with timely and accurate referrals to the Social Determinants of Health teams, local market brokers who partner with practice primary care physicians and/or other available resources


* Builds relationships with community leaders to create opportunities to engage adults on Medicare as well as physicians desiring greater satisfaction in their day to day practice of medicine


* Establishes and maintains relationships with local community leaders by engaging in collaborative activities to mutually benefit the community and the practice


* Researches and understands the local market influencers and community partners in your respective market


* Impacts patient retention and growth and physician retention and growth and lead generation targets for each practice center by leveraging practice resources and community relationships


* Works with local leaders in the community to identify opportunities to further expand & develop new channels of patient and physician growth


* Collaborates with the INSERT DANS TITLE HERE to understand and recommend potential Insurance Agent relationship with practice physicians


* Acting as the point of contact to engage in internal and external stakeholder cross-functional initiatives and campaigns


* Maintaining regular touchpoints and contact with key stakeholders
+ Examples of items to discuss in these conversations include
o Reviewing weekly KPIs (new leads generated or new patients or physicians added)
o Updates on current status of initiatives
o Discuss new updates impacting the practices (Medicare 101 Events, New Provider joining, etc)
o Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives by reviewing lead generation & new patient or physician growth
o Event Planning
o Developing and managing a 6+ we...