Account Management (Non-IC) Advisor - Hybrid - Express Scripts

The Senior Account Manager is responsible for ensuring clients and patients receive superior service.

Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business.

Manages the day-to-day client relationship.

Accountable for core service delivery for clients working cross-functionally with all operational partners.

The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention.

Utilizes technology, tools, processes and resources to anticipate and exceed client needs and expectations.

Collaborates with Account Directors on client activity, expectations, and service needs.

ESSENTIAL FUNCTIONS

Manages day to day client relationships through comprehensive knowledge of client's benefit plan and product offerings.

Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.

Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.

Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.

Lead client centric team meetings to review operational performance against client's expectations and needs.

Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention and upsell opportunities.

QUALIFICATIONS


* Bachelor's degree in related field or 8 to 11 years of experience.


* 2-5 years relevant experience with Bachelor's Degree or Master's degree and 0-3 years of relevant experience.


* Strong PC skills including Microsoft Office products, e-mail and the Internet.


* Excellent verbal and written communication and presentation skills.


* Strong analytical and problem solving skills, process improvement.


* Responsiveness, relationship building and Accountability


* Knowledge of the healthcare and PBM industry preferred.


* Strong focus on book of business client satisfaction and client retention results.


* Demonstrated ability managing projects, utilizing proven project management processes.


* Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.


* Strategic mindset.


* Strong focus on book of business client satisfaction and client retention results.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5M...