Technical Training Analyst - Verity Solutions - Hybrid

Assist in developing and maintaining both documentation and educational content for internal Verity associates and external customer audiences.

Gain a deep understanding of products and services, in order to translate complex information into simple, polished, engaging content.

Work collaboratively with internal business partners to assess needs and prioritize tasks.

This role will also help evaluate current content and build out educational resources using a content management and source control system.

Duties and Responsibilities:


* Plan, manage and conduct customer facing education programs- including but not limited to webinars, tradeshow, and prospect/customer training, as well as other projects as assigned.


* Plan, manage and conduct internal education programs - including but not limited to webinars, documentation, new hire on boarding classes and skill assessments, as well as other projects as assigned.


* Gather information from subject-matter experts and develop, organize, and write online documentation and online training materials.


* Develop content in alternative media forms for maximum usability, with consistent voice across all documentation


* Work and communicate across departments, including but not limited to Product Development and Operations to understand use cases and documentation requirements in order to outline, write, and edit content,


* Assist with the design, development, delivery and ongoing maintenance of both a client and internal certification program


* Use known education principles and stay up to date on new training methods and techniques


* Assist in maintaining curriculum tools and resources


* Other duties as assigned

Experience, Skills and Qualifications:


* Experience as an effective technical writer and/or instructional designer creating software documentation and training materials for internal and external customers in a SaaS environment for a minimum of 2 years.


* 340B program or healthcare background a plus but not required


* Experience as an effective trainer, capable of delivering live Virtual Instructor-led training to employees and customers.


* Experience using basic image editing tools, like Snagit and Video tools like Camtasia


* Experience using a source control system like Git Hub or Team Foundation Server


* Experience using a content management system like MadCap Flare to create and update documentation and on line help projects


* Experience creating training videos for internal and external viewers


* Ability to coordinate, schedule and manage multiple projects and training events in a corporate setting


* HTML/CSS experience


* Strong communication skills, written and verbal with a keen eye for detail


* Team player, able to thrive in a fast paced, changing environment


* Ability to adhere to documentation voice of the business/guidelines


* Ability to multi-task and prioritize workload whi...