Housing Manager

Housing Manager

Whitehaven, Cumbria

Permanent – Full Time (37.5 hours per week)

Salary £32,000 pa to £38,000 per annum (depending on skills and experience)

Plus great benefits including Health Cash Plan

Home, a place where you belong 

Join us as a Housing Manager at Home Group, in our awesome housing team in Whitehaven.

You’ll be our face-to-face customer support to our customers in a defined Community Patch, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.

You’ll provide first class customer service, delivering our customer promise every day!

Typical day as a Housing Manager 


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. 


* You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).


* Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.


* Managing our voids process including liaising with local authorities.


* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!

About You


* You are experienced in the housing sector and understand housing management, housing law and as a bonus universal credit too!


* You have, or are willing to work towards Chartered Institute of Housing Level 3


* Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude


* Passionate about delivering excellent customer service and have a genuine desire to help your customers.


* This job can challenge, especially when we’re dealing with complaints but your resilience will help you through.


* Confident working with external partners and stakeholders such as local authorities, MP’s etc


* Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join the Whitehaven team who are responsible for all our rented and leasehold properties within the Whitehaven area.

You’ll be led by James, Loren and Kerry.

We have some brilliant communities and estates across Whitehaven, and we are looking for someone who is passionate about making a difference and providing an excellent customer service to our customers.

Job details


* This is a community role.

You’ll work between the office, your patch and ...