Compact Construction Service Manager I

Compact Construction Service Manager I

4807 Beryl Rd, Raleigh, NC 27606, USA Req #1596

Monday, February 3, 2025

PRIMARY FUNCTION:

Service CCE customer machines in a timely and professional manner to ensure Customer Satisfaction.
Manage company resources to maximize Financial Performance in terms of profit, productivity, Efficiency and return on capital.
Manage people, space, tools, and money to optimize Resource Deployment.
Create a stimulating environment to provide for Personnel Department.
Maintain a safe environmentally responsible work place to insure Regulatory Compliance.

ESSENTIAL DUTIES:

Customer Satisfaction


* Serve our customers in a timely, professional manner and provide high quality services at a value-based price.


* Provide prompt response to customer needs and minimize downtime.

Turn customer machines around in the shortest amount of time possible.


* Insure that the work we do is done right the first time.

Minimize rework.


* Maintain daily contact with the customer to keep them apprised of the status of the repairing of their machine.


* Be available to support customers 24 hours a day providing over the phone troubleshooting, equipment specifications and transportation regulation guidelines.


* Manage the billing process to insure accuracy and fairness.

Fully document repairs accurately and professionally.


* Administer Warranty/Policy Guidelines to minimize customer expense while protecting our relationships.


* Manage the customer notification of all PIP and PSP repairs.

Assist the customer in scheduling these repairs at a mutually convenient time.


* Monthly review of KPI Metric and review of CI boards


* Conduct weekly Tool Box Talks and previous week's accident review with technicians


* Conduct pre-delivery of all new machines.

Inspect and validate machine performance in accordance with all published specifications.


* Inspect customer machines whenever possible to provide a professional assessment to the machines condition.

Make recommendations for needed repairs, maintenance procedures and operating parameters.

Financial Performance


* Manage the Profit/Loss Statement for the assigned operation including top line sales, flat rate pricing, expense controls, resource scheduling and staffing.


* Coordinate with the Credit Department to ensure the credit worthiness of a customer prior to completing the work.

Administer all C.O.D.

transactions.


* Manage the Work Order Administration process to insure timely reporting, accuracy, parts used, special shipping charges, outside purchases, warranty claims and labor charges to minimize work in process.


* Manage company assets including vehicles, equipment and tooling to insure maximum returns.

Plan and schedule routine maintenance, insure EPA OSHA/MSHA compliance and plan for future expansion.


* Review and approve of all performance reports.

Insure that reports accurately reflect actual expenses.

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