Patient Services Rep II - Malvern Surgery Center

The Patient Services Representative (PSR) II is responsible for providing ancillary support to the Pre-Surgical Care Area, Operating Room, and Post-Anesthesia Care Areas on a rotating basis dependent upon daily assignments.

The PRS II is accountable for adherence to the policies and procedures of Nemours Children's Hospital, Surgery Center, Malvern to include Nemours Children's Hospital, Delaware, and Nemours Children's Hospital, Surgery Center, Deptford.

The PSR II is expected to maintain all state and federal clearances for DE, PA, and NJ for periodic rotation to facilities in Delaware and New Jersey to optimize available resources in achieving optimal patient outcomes at the discretion of Perioperative Leadership.

Travel is compensated based on organizational policy.

The primary function of the PSRII in the Pre-Surgical Care area is to ensure that patients and their families/guardians are greeted and registered in Surgical Services in an accurate and timely manner that include, but are not limited to, validation of demographic information, collection of co-payments, obtaining vital signs, Point-of-Care testing, and any other requisite requirements to entering the Pre-Surgical Care area.

The primary function of the PSRII in the Post-Anesthesia Care area is to provide ancillary support to the patients and their families/guardians in cooperation with perianesthesia team members to provide safe, quality post-anesthesia care that includes, but is not limited to, Point-of-Care (POC) testing, management of patient records, participation in post-operative telephone calls to patients and their families/guardians, and assisting with patient transfers, transportation, and discharges post-anesthesia recovery.

Schedule: full-time, Wednesday, Thursday, and Friday 6:00 am - 4:30 pm, No Weekends, no Holidays, No Call

Pre-Surgical Care Area:

Responsible for preparation of surgical patient charts 48 hours in advance of the day of surgery (DOS) to include ten patient labels, patient ID band, and parent/guardian ID badges.

Responsible for email distribution of pre-operative care information to surgical patients and their families/guardians 48 hours in advance of the DOS.

Responsible for greeting surgical patients and their families/guardians using the acronym Acknowledge, Introduce, Duration, Explanation, and Thank You (AIDET).

Responsible for systematically completing surgical patient registration to include ensuring application of patient ID band and parent/guardian ID badge, obtaining parent/guardian signatures, taking patient photos, and scanning insurance cards and any other relative documents to the surgical patient Electronic Medical Record (EMR).

Responsible for collecting and posting co-payments, any past due balances, reconciling payments at the end of the shift, and submission of Location Daily Reconciliation Summary (LCDRS) and Daily Cash Reconciliation Summary (DCR) forms.

Responsible for requesting and logging MyNemours sig...