Field Service Technician

L.B.

Foster Company, established in 1902, is a leading manufacturer, fabricator, and distributor of products for the transportation, construction, utility, and energy markets with location in North America and Europe.  We have been recognized for achievement in manufacturing excellence, financial growth, and our impressive safety record.  The corporation owns divisions and subsidiaries that supply products to industries requiring rail and rail accessories; sheet, pipe and H piling; bridge decking and highway products; precast concrete buildings; and threaded and coated pipe.  L.B.

Foster markets its products worldwide.

At L.B.

Foster, our culture reflects our passion for integrity, accountability and safety.

This culture is built on the quality of our workforce and a positive attitude toward continuous improvement, working in a safe environment and customer service.

The Field Service Technician is responsible for providing installation, maintenance, troubleshooting & repair, customer training, and field service support for LB Foster Friction Management customers.

Must also Liaison with eternal customers and internal company department for product development and relationship-building initiatives.

Responsibilities/Essential Functions:
1.

Installation, maintenance, troubleshooting / repair and customer training support provided for all LB Foster friction management.
2.

Liaison with external customers and internal company departments for product development and relationship-building initiatives.
3.

Ability to work outdoors on railway tracks under a variety of weather conditions.
4.

Responsible for managing personal travel expense account, individual or company-supplied mechanics tools, company-issued credit cards where applicable.

Experience, Education and License Requirements:


* High school graduate or equivalent


* Prior hydraulic, mechanical, pneumatic, electrical, and schematics reading experience


* Ability to obtain E-Railsafe and Roadway Worker Protection (RPT) certification for applicable client railways, plus other customer-based training as required to access work sites


* Valid DOT driver’s medical examination card or ability to obtain one

Skills and Abilities:


* Strong communication (verbal and computer) and time management skills.


* Basic knowledge of Microsoft Office Software (Word, Excel, PowerPoint, etc.) as well as Apple iPads and iPhones


* A high degree of reliability, accountability, professionalism and the ability to work independently with minimal supervision are critical attributes for this position.


* Sound technical writing skills for work report submissions.


* Strong customer service and interpersonal skills


* Ability to work effectively under pressure


* Ability to follow all railroad safety rules, FRA regulations, and LB Foster internal policies at all times


* Must wear Personnel Protective Equipment PPE (Hard Hat, Safety glasses, Gloves ...