Client Services Manager

Client Service Manager 

Newcastle, Community Enablement Service (Outreach)

Permanent, full time (37.5 hpw), Monday – Friday working hours.

Salary circa £26,164 pa depending on experience plus great benefits including Health Cash Plan

On call shift payment of £14.30

Essential driver

Home, a place where you belong

We have fabulous opportunity for you to join our awesome team.

You have a genuine passion to lead our services in delivering aspirational person-centred housing related support.

You’ll have overall responsibility for managing our services which supports our brilliant customers who have complex mental health, learning disabilities or autism in their homes within the community.

You will lead the service which we call Newcastle community enabling/Outreach.

Where we support our customers who live in a community-based setting in the Newcastle area.

We help our customers live independently in the community in a flexible and bespoke way to support them to meet their goals and aspirations.

Typical day as a Client Service Manager


* Leading a team of frontline support staff, you’ll help us deliver efficient, high quality, cost effective and customer centred services


* You’ll help empower our customers to live independently and make it a great place to work for our colleague.


* As our team and safeguarding lead, you’ll ensure the high performance and quality assurance of our services.


* Experienced and demonstrate your skills in effectively motivating and directing colleagues.


* Monitor service performance against contractual targets


* Ensure that the service is visible and accessible to referring agencies and self-referring customers too.

 You bring


* People management and motivation, bringing colleagues together to share information and best practice.


* Strong professional relationships with your peers and their teams as well as external stakeholders.


* Passion for promoting independence and social inclusion through person centred support.


* Keen eye for detail, quality and efficiency to develop service provision in new and innovative ways.


* Excellent working knowledge of the Housing and Care and Support sectors, safeguarding processes and housing law.

Working in a supported environment is essential.


* communication skills to respond quickly and appropriately to emerging risks to individuals, teams or the contract.

Our team

You’ll be working alongside a fabulous new team who will be super passionate about supporting customers to reach their goals and celebrating their achievements.

To us were not just a team we’re a ‘work family’.

Our managers are Steph Gibson and Ange Makepeace

Job details


* Monday to Friday, 9-5pm, your working times may flex, but we will always have a discussion first.


* We’re open to agreeing a flexible work pattern with you too.


* Community / outreach-based leadership role.


* You'll need a valid, clean driv...